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December 9, 2016



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Login Problems:

Problem:

When I login to iStudySmart.com, it ignores my username and password and shows me the original home page as if I had never logged in.

Answer:
  1. If you are using a browser supplied by your Internet Service Provider such as AOL, try the following:
    • Close your browser.
    • If you must use the ISP browser to connect to the internet, minimize the ISP's browser and start Microsoft Internet Explorer.
    • When IE has started, select Tools from the menu.
      • Go to Internet Options...Choose the General tab.
      • Click the Settings...button.
      • Under Check for newer versions of stored pages select Every Visit to the Page. Click OK and then click Apply and OK.
  1. If you are already using Internet Explorer, make sure it is set to Check for newer versions of stored pages every visit to the page as described above.
  2. If the above browser settings are okay, your computer may have a problem with accepting cookies. If this is so, you may be able to change your browser settings to accept cookies from our site only. To do this in Internet Explorer 6, follow these instructions:
    • Select "Tools" from the Internet Explorer menu.
    • Select "Internet Options..."
    • Click the "Privacy" tab.
    • Click the "Edit" button near the bottom of the window.
    • Type in "www.istudysmart.com" in the "Address of Website" area.
    • Click Ok.
    • Click Apply and then Ok.
    • Close the Internet Explorer.
    • Re-Start the Internet Explorer and navigate to www.istudysmart.com.

Problem:

Login takes you to Technical Difficulties page and won't allow you to log in.

Answer:

This occurs when cookies are not allowed to be written on the client's computer. There are several things that could prevent cookies.
  • Browser security settings
  • Norton or McAfee settings
  • ZoneAlarm settings
  • Service pack 2 for XP settings. If the client has recently installed Service Pack 2 on a windows XP machine, the windows firewall may have blocked cookies from our site. To check the settings go to the Start Menu, Settings, Windows Firewall.
  • Check the computer clock. If it is off by 30 days or more into the future, the cookies will automatically expire and it will appear that cookies can't be written.


Problems with Online Courses:

Problem:

When I click Reset Sample Exam my answers in the exam are not clearing.

Answer:
  1. Do the following:
    • If you must use a browser other than Internet Explorer to connect to the internet, minimize the ISP's browser and start Microsoft Internet Explorer.
    • When Internet Explorer has started, select Tools from the menu.
      • Go to Internet Options...Choose the General tab.
      • Click the Settings...button.
      • Under Check for newer versions of stored pages select Every Visit to the Page. Click OK and then click Apply and OK.
    • Click Reset Sample Exam again